She won't leave anybody alone, and she drives us nuts.
She needs frequent help with her computer. I've been here for forty five minutes, and spent about twenty five of that at her desk, actively trying to help her. She's also been over here twice just to talk. Asking her to leave me alone and let me do my work hasn't helped, and my boss' boss likes her, so there's not much I can do if I want her to leave me alone.
I'm far too tactful to voice most of this to her.
Anyway, the few of us in the department who are really good with computers hate, hate, hate being asked by her for help, because she refuses to relinquish control of her computer. And it always plays out the same way: she wants help with something in Excel (in which, incidentally, she is taking a class), so I go over to her desk and I tell her what to do and I point and say things like "now click the Edit menu at the top of the screen" and she completely refuses to follow my directions. Instead she keeps doing her own thing, and then she complains that I'm not being helpful.
This might be forgivable if she was confused about the terminology (and she is), but that has nothing to do with it. It doesn't matter how much I simplify things because she just will not follow directions. When I was at her desk this morning, we got into an argument because I wanted her to click and drag the mouse to highlight a row of cells, and she refused to use the left mouse button because "you always right click. Left click never does anything." I have no idea what she's thinking.
It's incredibly exasperating. If somebody refuses to help her, she tells my boss' boss and he asks that person to walk her through it anyway. If you explain that she refuses to be walked through anything, he tells you to be patient.
I would like -- at some point -- to get some work done today, but that doesn't look like it's going to happen soon.