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March 8th, 2006

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11:56 am - Strike head against keyboard. Repeat.
This is going to be a lousy day at work.

Remember when I said last week that we'd been temporarily deprived of several days worth of work because an external client was having a system problem? 'course you don't. But I did say it, and now -- finally -- the work is coming in. About ten days of it, all at once. And it's time-sensitive. And the time-sensitivity is independent of the system problem, which means that some of my work is already seventeen days into its 45-day timeframe. 28 days left.

That may sound ample, but it really cuts things very close because the next step in the process is generating a whole bunch of form letters (which represents the rest of my day), mailing them out (which represents a good chunk of tomorrow), and waiting for responses. You'd think that "if we don't hear back from you within two weeks we're taking $2,000 out of your account and giving it to one of your customers" would generate a fast response, but it never does. Half of the letters I've sent out will garner a late reply, and half of those will be unhelpful which means more correspondence which will also be ignored until it's too late and they'll lose the money anyway, so they'll call and complain to somebody -- probably not me (thankfully) -- about how we shouldn't set our deadlines so early, and then we'll tell them that we're following the guidelines set by the Visa and MasterCard regulations and -- can we send them a copy? No, we can't. The regulations prevent us from sharing the regulations with our clients.

It's probably not worth hyperventilating about, but four weeks from now this will be a major headache for me. Expect me to be angry, stressed, surly, and restless. Same old same old.
Current Mood: busyharried
Current Music: Red Red Groovy -- Divergence Of Now

(9 comments | Leave a comment)


[User Picture]
Date:March 8th, 2006 06:00 pm (UTC)
"The regulations prevent us from sharing the regulations with our clients."

Damn, I didn't realize Visa's legal team was Kafka, Orwell, and Associates.
[User Picture]
Date:March 8th, 2006 06:06 pm (UTC)

Question: if the client isn't allowed to be aware of the regulations, how can they be legally binding?

[User Picture]
Date:March 8th, 2006 07:44 pm (UTC)
That's a really good question. Please explain this to us, Colin.
[User Picture]
Date:March 8th, 2006 08:22 pm (UTC)
I'm going to explain this the long way, which is unnecessary, but here goes:

First of all, I guess I should point out that Visa and MasterCard do not issue cards directly, they just provide the processing framework. If you call the number on the back of a Citibank Visa card, you get connected to Citibank. You will never be speak directly to someone at Visa. It's kind of like a shopping mall. The stores depend on the mall for their physical location and you shop at the stores, but you don't do business directly with the mall.

The regs apply specifically to the financial institutions, not to the individuals they service. What banks do is make their own regulations which operate within the parameters of the Visa/MC regs, and which are enforced through contracts with their end-users. If you have a credit card, the contract you signed covers an extremely basic overview of the regulations which, assuming it's well-written, should be all you ever need to know about the matter.
[User Picture]
Date:March 8th, 2006 08:47 pm (UTC)
Funny that you should mention Visa specifically...

I've just left another comment explaining the "don't share the regs" rule, but it basically boils down to 1) the regulations apply specifically to financial institutions, not so much to cardholders and merchants, and 2) if we shared the regs with everybody, they'd all be exploiting the loopholes.

Visa on the other hand... Visa's regulations are very ambiguous and they appear to enforce them very selectively, playing favorites with large banks. At the very least they are inconsistent. It's not uncommon to lose a case after winning an identical one the previous week.
[User Picture]
Date:March 8th, 2006 09:04 pm (UTC)
This is going to be a lousy day at work.

I swear it's going around ...
[User Picture]
Date:March 8th, 2006 09:46 pm (UTC)
Man... By this time last week is was Friday.
Date:March 9th, 2006 04:32 pm (UTC)

And I thought I was stressed out...

In a way, I'm kind of sad we aren't having rehearsal tonight - I don't think I've ever seen you stressed out. In another way, I'm really glad I won't have to. Hope it all works out. As my Dad used to say when things got tough, "quit your whining, we never wanted you anyway. You were a mistake. A terrible, horrible mistake." Ah, brings back memories....
[User Picture]
Date:March 9th, 2006 08:44 pm (UTC)

...which reminds me of:

Igor: You know, I'll never forget my old dad. When these things would happen to him... the things he'd say to me.

Dr. Frederick Frankenstein: What did he say?

Igor: "What the hell are you doing in the bathroom day and night? Why don't you get out of there and give someone else a chance?"
Oh, I think you've seen me stressed, it's just that I'm (usually) good at keeping up appearances, and when I fail I come across as shy and subdued more often than I come across as argumentative.
Strike head against keyboard. Repeat. - Garmonbozia for the soul. — LiveJournal

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