Remember when I said last week that we'd been temporarily deprived of several days worth of work because an external client was having a system problem? 'course you don't. But I did say it, and now -- finally -- the work is coming in. About ten days of it, all at once. And it's time-sensitive. And the time-sensitivity is independent of the system problem, which means that some of my work is already seventeen days into its 45-day timeframe. 28 days left.
That may sound ample, but it really cuts things very close because the next step in the process is generating a whole bunch of form letters (which represents the rest of my day), mailing them out (which represents a good chunk of tomorrow), and waiting for responses. You'd think that "if we don't hear back from you within two weeks we're taking $2,000 out of your account and giving it to one of your customers" would generate a fast response, but it never does. Half of the letters I've sent out will garner a late reply, and half of those will be unhelpful which means more correspondence which will also be ignored until it's too late and they'll lose the money anyway, so they'll call and complain to somebody -- probably not me (thankfully) -- about how we shouldn't set our deadlines so early, and then we'll tell them that we're following the guidelines set by the Visa and MasterCard regulations and -- can we send them a copy? No, we can't. The regulations prevent us from sharing the regulations with our clients.
It's probably not worth hyperventilating about, but four weeks from now this will be a major headache for me.