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October 18th, 2005


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11:39 am - Gettin' yelled at.
I'm not the one getting yelled at -- it's somebody else. I know you don't want to read about my work woes, but I'm angry because nobody reads their correspondance.

When you report a charge you don't recognize to your credit card company, they tell you they'll look into it. Actually disputing a charge can be costly and stressful so they usually start by requesting a copy of the sales receipt from the merchant. Most of the time you end up paying anyway because the receipt reveals that it's a valid transaction billed under a name you don't recognize, or maybe you forgot about that drunken taxi ride home or those extra lap dances or whatever. Sometimes the cardholder is really a victim of fraud or the merchant never responds to the request, and that's when a dispute is actually opened. In non-response situations, the cardholder's bank processes a certain type of dispute which the merchant is not allowed to rebut. Our merchants find this unfair, but Visa and MasterCard regulations give them ample time to respond to these requests so there's really no excuse.

I had inform one of our merchants recently of two such disputes, but I accidentally entered a due date into the software that generates our form letters. When you enter a due date, a paragraph prints out that explains how and when the merchant should respond to the letter. If you don't enter a date, that paragraph is omitted. Anyway, the merchant finally provided the requested information, and I had the unhappy task of sending out an "I'm sorry for the error but Visa regulations offer us no recourse" fax.

When the merchant's bank received my fax, they wrote a note on the coversheet which said, and I quote: "Colin needs a more legible copy of the sales draft. Make sure the signature is readable."

Did they bother (and I ask only because I enjoy typing so much) to read the fax I sent?!

I do not usually speak directly to our clients. We have account managers for that, and they're much better at customer service than I will ever be. I've taken this matter to one of them, and he's happy "get yelled at" for me -- it's what he gets paid for. I appreciate it.
Current Mood: annoyedannoyed
Current Music: Muzak

(8 comments | Leave a comment)

Comments:


From:(Anonymous)
Date:October 18th, 2005 06:41 pm (UTC)
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Sounds like a rough time all over. At least you don't get yelled at though.
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From:koriandrkitten
Date:October 18th, 2005 06:42 pm (UTC)
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yeah that was me. Frelling lj
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From:agaysexicon
Date:October 19th, 2005 05:29 pm (UTC)
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The same thing happened to me with a comment to you. This is why I do not like IE.
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From:koriandrkitten
Date:October 19th, 2005 06:51 pm (UTC)
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I'm using firefox but i dont keep myself logged in because its my grandma's computer.
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From:sacredspud
Date:October 19th, 2005 07:18 pm (UTC)
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Ah, see, I get lucky in that respect. I use IE both at home and at work, but I can keep myself logged into everything all the time. I should probably log out at work, but... I'm lazy.
From:(Anonymous)
Date:October 19th, 2005 08:18 pm (UTC)
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We're all lazy at some point and time
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From:agaysexicon
Date:October 19th, 2005 09:32 pm (UTC)
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I think it happened again.

Oh, my boss just ot yelled at by her boss. Don't know why, but it's probably for stretching the rules so some things could get done quicker.

We have deadlines for our work, and A. we're not meeting them which is none of our fault, nor hers, she has to hear back from people in other states, B. she's supposed to focus solely on the closest uncompleted due date and C. is trying to work ahead so the same delays she can't control won't make her miss out on the other deadlines. I think she got caught.

Oh well. Nothing I can do.
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From:koriandrkitten
Date:October 20th, 2005 12:32 am (UTC)
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yeah that was me. I should just give up on replying.
Gettin' yelled at. - Garmonbozia for the soul.

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